Another time on a windy night a loose piece of metal roofing flapped all night. After reporting our complaint nothing was done. We once had cabin with a very overly noisy hot tub right outside the bedroom so there was no sleep for us. Its sad their Christian values does not flow into their staff. One reason we chose them was because they were founded by a Christian Family. We have been spending our getaways every chance we got for the last 20 plus years with Hidden Mountain Resort. The lady was very short with me and I was told they could not hold my reservation payment any longer so I lost that money. Just this past week I had to cancel a reservation that we have had to change a few times because of my husbands surgery, covid and now beause of his business being short staffed he could not leave. At each time we were never offered an apology, discount or refund. After reporting this as with all the other times nothing was done. There was no happy medium no matter how much we adjusted the heat system. The rooms downstairs were so cold and the upstairs was miserably hot and stuffy. Once we rented the Farmhouse with a group of our church friends.
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